Refund policy

Important note: is managed and maintained by KYDMA company, an incorporated company in France since 2009, under number: 510 431 398 00013.

Refund policy:

Kydma company offers 30 days money-back guarantee under certain conditions. may, but are under no obligation to, honor requests for refunds for the following reasons:

Non-delivery of the product: Due to an issue with the mail or courier service, you do not receive a delivery e-mail from us.

Execution and no-execution of the course/ plan: if the buyer can show that. he or she tried to execute the instructions in our courses/ plans and didn’t succeed, he or she can apply for a refund.

On contrary, if the buyer can not provide any proof of execution, the refund will be denied.

It’s a case by case, situation and all requests of refunds will be studied.

Depending on the price of the product, Kydma company may require you to first submit proof of other fees.

Download issues: You have problems that prevent you from downloading the product.

Kydma company recommends that you contact the support team for your browser provider, as Kydma company ensures that our software can be downloaded with all major browsers, and this problem usually arises from a customer’s issue with either their browser, firewall, or network;

Irreparable defects with the products: Although all the products are thoroughly tested before release, unexpected errors may occur.

This reason should be submitted to our Support Team for its approval of your refund request.

Product not-as-described: A request based on this reason is addressed on a case-by-case basis and subject to our approval.

To prevent this kind of claim from arising, every customer is encouraged to check free samples ( in the form of video overviews, demo links, product samples, screenshots) of each type of product offered before making a purchase.

Contact information:
All the support for this website is handled on our clients management system.
To get in touch with our support, write to us directly to the email: support [at]
Or use our support tickets’ on

Updated on 23th of April 2020.
All Rights Reserved.